FAQs

Frequently asked questions.

  • How do I sign up for an account?
    You can sign up for an account by selecting “Signup” under the navigation section
  • Which cryptocurrencies can I accept?
    We currently support Bitcoin, Bitcoin Cash, Solana, Dogecoin, Ethereum, Litecoin, USDT, Tether and USD Coin. We also support MATIC, USD Coin, and Wrapped Ether (WETH) on Polygon.
  • Are there role permissions available to allow for multiple users to log into the same account with different logs?
    At this time, we only supports one email per account.
  • Does PhenixWallet offer a sandbox environment?
    PhenixWallet does not offer a sandbox/test environment at this time.
  • How can I withdraw my crypto?
    Simply use the send form to transfer cryptos.
  • How are fees estimated?
    Fees are based on lowest network requirement and are based on congestion and miners request.